FAQ
To submit non-emergency maintenance requests, you may reach our maintenance department at one of the communication options listed below. Please include the name of your association and your address on all correspondence.
Through the Turner PSG website, you will need to select “Service Request” from the top navigation bar and fill out the fields accordingly.
Email: maintenance@turnerpsg.com
Via Telephone: Cincinnati Area (513) 417-8050 | Dayton Area (937) 461-7474. Option 2.
In the event of an emergency, simply call our telephone number 937-461-7474, option 0. This number is answered 24 hours per day, including weekends and holidays. We will immediately dispatch the on-call Supervisor, and depending upon the emergency, contact additional Maintenance Supervisors and team members to respond to your emergency.
This should only be used in these extreme cases since you could be charged an after-hours service and trip charge if it is not an association responsibility. All other calls should be directed to Monday – Friday 8 a.m. to 5 p.m. where you can leave a message for the Client Services staff.
Turner PSG utilizes a third-party company to handle and process document requests for all sale or refinancing of units that we manage. Please share with your realtor/title company to go to homewisedocs.com, login, and submit their request for either a Status Letter, Questionnaire, and/or other real estate documents required for your transaction type.
Should the realtor or title company have any difficulties making the request through the website please have them contact HomeWise Docs directly for assistance through the online chat bot or via the phone number that appears once you get to the order page.
- Visit condocontrol.com.
- Enter your registration code.
- Enter your unit number.
- Click “Get Started”
- Follow the onscreen instructions to complete the set-up process.
- To log in on future visits, simply go to turnerpsg.com and navigate to Association Management under Services. From there, select “Owner/Board Portal” and on the login page you can enter the email address and password you have chosen.
Use this link to navigation to Alliance Association Bank. This is where owners may login and enroll in recurring payments or submit a one-time payment.
In most cases, payments are processed within 1-2 business days. Payments must be received by 4:00 PM Pacific to begin processing the same day. Payments received after 4:00 PM Pacific may take up to 4 business days to be completed if the payment date falls on a weekend or Holiday.
If you have trouble accessing or setting up an account, the Alliance Association Bank support team is ready to assist at (844) 739-2331 or payments@allianceassociationbank.com 7AM MST – 5 PM MST.
For US Postal Service Payments and Bill Pay Service through your personal bank, please ensure the check is made payable to your association and include your account numbers in the memo portion on the check and if mailing a personal check include the coupon slip.
Mail to:
P.O. BOX 98181
Las Vegas, NV 89193-8181
Please be aware that in setting up a payment through your bank, a check will be cut and mailed. Therefore, when setting up the transaction, please account for the time it will take the postal system to deliver it to the above lockbox.
Should you not know your account numbers please send an email requesting that information to associationadmin@turnerpsg.com.
Please download our guide here for a step-by-step guide on how to set up scheduled payments with Alliance.
Please download our guide here for a step-by-step guide on how to make payments on Alliance.
Please download our guide here for a step-by-step guide on how to make payments on Alliance with a credit or debit card.
Please download our guide here for a step-by-step guide on how to update your banking info on Alliance.
Prior to any improvements, alterations, or additions made to the outside of your home or lot, an Improvement Application must be submitted to the Managing Agent for approval by the Board of Directors or Architectural Committee.
For a complete explanation of the process, please email Management at associationadmin@turnerpsg.com.
Residents and Unit Owners may submit complaints by regular mail or via email to associationadmin@turnerpsg.com and/or associationmgr@turnerpsg.com. If possible, a picture of the violation should be included; photographic evidence of the violation and/or statements from corroborating witnesses are helpful and may speed the enforcement process.
A valid written complaint must have these details:
- Date the complaint is being filed.
- Name, address, and phone number of the person filing the complaint.
- The nature of the complaint/violation.
- The date(s) of the violation(s).
- A description of any prior attempts to resolve the problem, if any.
